Corporate Help Desk The client had an old project tracking and help desk request system. They wanted something more modern along with some of the modern display features of today’s web-based systems. The ability to access the application with a mobile device was required. The Compass Solution The client legacy helpdesk was based on old technology and needed to be replaced. It was simply a problem based solution that didn’t allow for understanding the actions needed to resolve issues, especially those tickets that were more involved. In addition this system was only accessible through the internal corporate network. We developed a Compass help desk application that went beyond a simple task list. Multiple steps are shown, along with their respective statuses for more complex help desk requests. Status tracking is more accurate by giving the user a comprehensive approach for resolving problems and estimated time to complete. The help desk is now accessible on mobile devices through our cloud-based technology. Application Before Compass Solution - Helpdesk Entry Compass Solution - Helpdesk Tasks Compass Solution - Support Tickets Conclusion From Our Team This help desk solution powered by Compass goes beyond a list-based tracking system, giving the user an overall comprehensive approach to addressing help desk tickets, regardless of complexity and is accessible on any device.